Our objective is to provide high-quality digital services that meet the expectations and requirements of our customers. We recognize that situations may arise where a refund is necessary, and it is our priority to ensure that our refund policy is transparent and easy to understand. We kindly request that you carefully read the following information before making a purchase.
At Bookllo Publishing, we offer intangible and non-refundable social media marketing campaigns and services. Due to the nature of these services, we do not provide refunds once an order is completed and the product is delivered. It is crucial for customers to fully comprehend and agree to this policy before making a purchase on our website.
We strongly advise customers to thoroughly review our services and their descriptions before making a purchase. If you have any inquiries or concerns, please reach out to our Support Team, and we will gladly provide clarification and guidance.
If you encounter any issues with the social media services provided, we encourage you to submit a support ticket through our support desk. Our dedicated team will make every effort to address and resolve any problems promptly.
Please note that refunds will not be granted solely based on a decision to discontinue or no longer use the purchased social media services. We stand by the quality and effectiveness of our services and remain committed to helping you achieve your social media goals.
Should you have any further questions or concerns regarding our refund policy or our social media services, please do not hesitate to contact us.
At Bookllo Publishing, we offer non-tangible and irrevocable social media marketing campaigns. Therefore, once an order is completed and the product is delivered, we do not provide refunds. It is essential for customers to understand and acknowledge this policy before making any purchases from our site.
If customers encounter any issues, we encourage them to submit a support ticket through our support desk. Our Support Team will make every effort to assist and resolve the problem within 24-72 hours. We strive to provide timely and efficient support to address any concerns you may have.
Please note that digital media, such as software, is instantly downloadable upon purchase. Due to the nature of these products, there is no trial or grace period, and all sales are final. Refunds cannot be provided for digital downloads.
However, if the product you downloaded from our website is completely unusable, we may consider a refund on a case-by-case basis. It is important to understand that requesting a refund will result in a ban from our site.
Refunds will not be granted solely based on the decision not to use the purchased products. We stand behind the quality of our products and are committed to helping you resolve any issues you encounter. We expect customers to have a clear understanding of their purchase and its purpose.
Please be aware that certain offers may include a non-refundable clause, which will be clearly visible or linked from the offer page.
If you have any further questions or require assistance, please do not hesitate to contact us.
However, we understand that exceptional circumstances can arise regarding the nature of the products we offer. Therefore, we do honor refund requests based on the following grounds:
- Non-delivery of the product/services:
In some cases, the processing times may be slower, resulting in longer completion times for your orders. If you encounter any issues, we recommend contacting us for assistance. Claims for non-delivery must be submitted in writing to our support department within seven days from the date of placing the order. Failure to do so will result in considering the campaign as completed.
- Product/services not as described:
If you encounter any issues where the purchased product does not match the description on our website, please report these issues to our support department within seven days from the date of purchase. Clear evidence must be provided to demonstrate that the purchased product does not match the description on the website. Complaints based solely on false expectations or wishes of the customer will not be honored.
Our support team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for choosing Bookllo Publishing for your social media marketing needs.
Please note that we reserve the right to refuse a refund if the conditions mentioned above are not met. If we suspect the abuse of our refund policy, we reserve the right to suspend or terminate any account without notice or refund.
Cancellation Policy
If you wish to cancel a campaign after it has been initiated, please contact our support team immediately. Depending on the campaign’s status, we may or may not be able to cancel it. If we are unable to cancel the campaign, no refund will be issued.
Changes to the Refund Policy
Bookllo Publishing reserves the right to modify or amend this Refund Policy at any time, with or without notice. It is your responsibility to periodically check the Refund Policy for any changes. By continuing to use our website and services after any modifications or amendments to the Refund Policy, you accept and agree to such changes.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at contact@bookllo.com. Our support team will be delighted to assist you with any questions or issues you may have.