Refund Policy

01Overview

At Bookllo, our priority is providing authors and creators with world-class book marketing tools, 3D flipbook previews, reader funnels, and publishing services. We strive to make your experience completely transparent and hassle-free.

This Refund Policy outlines our guidelines for refund requests related to our subscription plans and professional author services.

0214-Day Money-Back Guarantee for Subscriptions

After the initial 14-day period, subscription fees are non-refundable for the remaining days of that billing month or year. You may cancel your subscription at any time from your account settings, and you will retain full access to Pro features until the end of your prepaid billing period.

*Renewal Charges: Automatic renewals are non-refundable unless a refund request is received within 24 hours of the renewal charge.

03Professional Author Publishing Services

For custom professional services (including book cover design, interior formatting, eBook conversion, author website design, ISBN registration, and Amazon Ads campaign management):

• Before Work Commences: If you cancel a custom service order before our design or production team begins work on your project, you are eligible for a full refund minus any non-refundable payment processor processing fees.
• In-Progress & Milestone Services: Once design concepts, interior formatting drafts, or website mockups have been generated and delivered for your review, payments cover the creative labor already performed and are generally non-refundable. However, we offer revisions as specified in your service package until you are satisfied.
• Third-Party Direct Fees: Official fees paid directly to third-party registries or providers (such as official ISBN purchases, government copyright filings, or third-party ad spend paid to Amazon Advertising) are strictly non-refundable once submitted.

04How to Request a Refund

To initiate a refund request, please email our support team at support@bookllo.com with the subject line "Refund Request" and provide:

• The email address linked to your Bookllo account;
• Your order number, transaction ID, or billing receipt;
• A brief note explaining why you are requesting a refund (we appreciate your feedback to help us improve).

Our billing team will review your request within 24 to 48 hours. Approved refunds are credited directly back to your original payment method within 5 to 7 business days, depending on your bank or card issuer.

05Our Offices & Billing Support

If you have questions or billing inquiries regarding our refund policies, please reach out to us: